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RETURN OR EXCHANGE POLICY

 

We give 14 days return/exchange term. If you do not like the item you have bought from us we expect you to contact and inform about the situation.

 

When the purchase reaches your place you have up to 14 days to reconsider about the order. If the item is not suitable for you as you have expected so you have to inform us about it by e-mail and fill application for return & exchange form before you send it back.

 

Within 10 days you can take on of these actions:

 

  • Change item size (if available)
  • Change item color (if available)
  • Change one item model into another (if available)
  • Return item and get a refund ⃰

* Important! The refunding is only for goods.

 

If you are returning the item please make sure that item fits all our requirements:

 

  • Item wasn’t used, item is still in original condition and wasn’t damaged.
  • All labels and tags have to be intact (attached to garment).

 

If there is more than 14 days passed after you have received the purchase we will not accept any return.

 

RETURNS 

 

If you decided to return garment:

 

  • Put the invoice (or a copy of it) with the item in a box.
  • Send back the box to the following address:

Balta balta boutique naturel

Pilies str. 32-2

Vilnius LT01123

Lithuania

  • You will receive a message as soon as we have received the parcel.
  • Refunds are usually given within 7 working days (maximum within 2 weeks).

 

Purchaser has to pay shipping expenses related to returning back item to baltabaltaThe refunding is only for goods. All transportation fees have to be payed by customer.

 

We recommend you to send an item via Courier Service or at least via Post Office as registered package. Sending this way you will know where item is at present time and when it will reach its destination.

 

If you have any other queries about returns or exchanges do not hesitate to contact our help team by e-mail  balta@baltabalta.com